Privacy Policy

Overview

Your privacy is fundamental to the therapeutic relationship. This policy explains how Unconditional Therapy (operated by Jacob) collects, uses, and protects your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email, phone number, address)
• Demographic information relevant to therapy (age, relationship status)
• Health and sensitive information shared during sessions
• Session notes and therapeutic records
• Booking and scheduling information
• Payment information (processed through secure third-party providers)

Website Information

Our website may collect:

• Browser type and device information
• IP address and approximate location
• Pages visited and time spent on site
• Referral source

This information is collected through cookies and analytics tools to improve our website experience.

How We Use Your Information

Your information is used to:

• Provide therapeutic services and maintain continuity of care
• Schedule and manage appointments
• Process payments
• Communicate with you about your care
• Comply with legal and professional obligations
• Improve our services (using de-identified, aggregated data only)

Confidentiality

Therapeutic confidentiality is paramount. Information shared during therapy sessions remains strictly confidential, with limited exceptions required by law:

• Where there is a serious and imminent risk of harm to yourself or others
• Where there is suspected child abuse or neglect
• Where required by a court order
• Where required by mandatory reporting obligations

These limits will be explained to you before therapy begins. If disclosure becomes necessary, I will inform you where possible and limit disclosure to the minimum information required.

Data Storage and Security

Your information is protected through:

• Encrypted digital storage systems
• Password-protected files and devices
• Secure third-party service providers (booking systems, payment processors)
• Limited access (only I have access to your therapeutic records)

Session notes are kept minimal and focused on therapeutic relevance. Records are retained for 7 years as required by professional standards, after which they are securely destroyed.

Third-Party Services

We use the following third-party services that may process your information:

• Halaxy: Practice management and online booking (Australian-based, compliant with APPs)
• Google Analytics: Website analytics (IP anonymisation enabled)
• Payment processors: Secure payment processing (PCI-DSS compliant)

Each of these providers has their own privacy policies. We only use providers who maintain appropriate privacy and security standards.

Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Complaint: Lodge a complaint if you believe your privacy has been breached

To exercise these rights or make a complaint, please contact me using the details below. If you are not satisfied with my response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality but will not affect your ability to contact us or book appointments.

Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated to existing clients directly. The current version will always be available on this page with the last updated date.

Contact

For privacy-related enquiries or concerns: