Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of therapy services provided by Unconditional Therapy, operated by Jacob ("I", "me", "my"). By booking or attending sessions, you ("you", "client") agree to these Terms.

I believe in transparent, equitable relationships. These Terms are designed to establish clear expectations for both of us, supporting a productive therapeutic relationship.

Services Offered

Unconditional Therapy provides relational therapy services including:

• Couples therapy
• Family therapy
• Individual therapy (focused on relationship patterns)

Limitations

My services do not include:

• Medical diagnosis or psychiatric assessment
• Treatment for severe mental health conditions
• Crisis intervention or emergency services
• Medication prescription or management
• Legal advice or court testimony

If your needs fall outside my scope of practice, I will discuss appropriate referrals with you.

The Pay-on-Results Model

How It Works

My unique payment model operates as follows:

1. During intake, you specify a relationship goal you wish to achieve
2. You propose a "bounty" — the amount you will pay upon achieving that goal
3. We work together through sessions to achieve your goal
4. Upon achieving your goal, you pay the agreed bounty
5. If we do not achieve your goal, you pay nothing — or a partial amount of your choosing

Goal Setting

Goals should be specific, measurable, and agreed upon before therapy begins. If your goal needs refinement, we will work together to clarify it. You are the ultimate judge of whether your goal has been achieved.

Good Faith

This model operates on mutual good faith. I commit to providing my best professional effort toward your goals. You commit to engaging honestly in the process and making genuine effort to apply what we discuss.

Referral Bonus

If you refer someone who subsequently achieves their goals through our work together, you will receive 10% of their bounty as a referral thank-you.

Booking and Scheduling

Appointments

Sessions are booked through my online booking system or by direct arrangement. Confirmation of your booking constitutes agreement to these Terms.

Cancellation Policy

• Please provide at least 24 hours' notice for cancellations or rescheduling
• Late cancellations or no-shows may be considered when assessing the therapeutic relationship
• Repeated late cancellations may result in termination of the therapeutic relationship

Since there is no per-session fee, there is no cancellation charge. However, your commitment to attending scheduled sessions is part of the good faith agreement.

Session Format

Initial sessions are conducted via phone. Subsequent sessions may be arranged in-person (Brunswick, Melbourne) or via phone based on mutual agreement.

Your Responsibilities

To support effective therapy, you agree to:

• Attend scheduled sessions or provide timely notice of changes
• Engage honestly and openly in the therapeutic process
• Make genuine effort to apply insights and strategies between sessions
• Communicate concerns about the therapy process
• Respect my professional boundaries and time
• Pay the agreed bounty in good faith upon achieving your goals

My Responsibilities

I commit to:

• Providing professional, ethical therapy services
• Maintaining confidentiality as outlined in the Privacy Policy
• Being prepared and present for scheduled sessions
• Providing honest feedback about progress and prognosis
• Referring you elsewhere if I cannot adequately address your needs
• Maintaining appropriate professional boundaries
• Continuing professional development and supervision

Confidentiality

Confidentiality is fundamental to therapy. Please refer to my Privacy Policy for detailed information about how your information is protected and the limited circumstances in which confidentiality may be breached.

Communication

Between sessions, you may contact me via email or phone. I will respond within 24-48 hours during business days. Please note:

• Email and phone are not secure channels — avoid sharing highly sensitive information
• Between-session communication is for administrative matters, not therapy
• I do not provide crisis services — in emergencies, contact 000 or Lifeline (13 11 14)

Termination

Either party may terminate the therapeutic relationship at any time by providing notice.

Client-Initiated Termination

You may end therapy at any time. If you have achieved your goal, the bounty becomes due. If you have not achieved your goal, you may pay nothing or a partial amount reflecting value received.

Therapist-Initiated Termination

I may terminate the relationship if:

• I am unable to help you effectively
• Your needs fall outside my scope of practice
• The therapeutic relationship has broken down
• There are repeated no-shows or late cancellations
• Professional or ethical boundaries have been violated

In such cases, I will provide appropriate referrals where possible.

Limitation of Liability

Therapy involves exploring challenging topics and there is no guarantee of specific outcomes. I provide professional services to the best of my ability, but cannot guarantee that therapy will resolve all issues or achieve all goals.

To the maximum extent permitted by law, my liability is limited to the amount of any bounty paid. I am not liable for indirect, consequential, or punitive damages.

Intellectual Property

All content on the Unconditional Therapy website, including text, images, and design, is owned by Unconditional Therapy and protected by Australian copyright law. You may not reproduce, distribute, or create derivative works without permission.

Disputes

I am committed to resolving any concerns directly and amicably. If you have a complaint about my services, please contact me first to discuss. If we cannot resolve the matter, you may contact my professional association or the relevant regulatory body.

These Terms are governed by the laws of Victoria, Australia. Any legal proceedings must be brought in Victorian courts.

Changes to These Terms

I may update these Terms from time to time. Significant changes will be communicated to existing clients. Continued use of services after changes constitutes acceptance of updated Terms.

Contact

For questions about these Terms: